Parts Support Representative

Job overview

The Parts Support Representative role is onsite in Burgettstown, PA. Compensation is not specified. The position supports customer inquiries and the processing and fulfillment of parts orders for Hormann USA. The representative helps ensure accurate, timely order handling by preparing quotes, entering orders, coordinating with internal departments, and tracking shipments and back orders. The role also maintains purchasing and order records and contributes to administrative and process-improvement work.

What you'll do

• Respond to customer inquiries
• create quotes
• enter and verify orders in internal systems
• collaborate with departments on order processing and fulfillment
• maintain records of quotes, orders, changes, shipments, and cancellations
• monitor order status and follow up on back orders, delays, and special requests
• support administrative tasks and process improvements.

What we're looking for

Skills & competencies

parts support representative

full-time

burgettstown pa

hormann usa

customer support

parts orders

quotations

order processing

order management

shipment tracking

microsoft office

salesforce

sap

Work arrangement

• Weekend coverage required

Why this role

Salesforce and SAP knowledge are listed as a plus; equivalent experience may be considered in place of a bachelor’s degree.

About the employer

Hormann USA, LLC is hiring for this role. Industry: Metal Window and Door Manufacturing. Sector: 33.