Director of Operations — U.S. e-Fulfillment

Job overview

The Director of Operations — U.S. e-Fulfillment role is based in Columbus, OH, with the ability to travel within the U.S. and Canada. Compensation is not specified. The role leads a multi-site network focused on 3PL, eCommerce fulfillment, and distribution operations. The position exists to improve safety, service, financial performance, and customer experience across the network. It sets operational strategy, drives continuous improvement, develops leaders, and supports scalable growth across multiple sites.

What you'll do

• Serve as primary contact for key customers
• lead teams to achieve safety, quality, on-time delivery, and cost KPIs
• manage escalations
• oversee cost, productivity, and service delivery
• report operational and financial results
• partner on capital budgets
• drive process optimization and continuous improvement
• support network expansion and capacity planning
• implement systems and technologies including WMS
• develop operations leaders
• support compliance and standardize practices across sites.

What we're looking for

Skills & competencies

director of operations

e-fulfillment

3pl

distribution operations

multi-site leadership

customer experience

operational excellence

wms

columbus oh

metro supply chain

u.s. and canada travel

Work arrangement

• Weekend coverage required

Why this role

The listing title says Director, US e-Fulfillment, while the description identifies the role as Director of Operations. The role requires ability to travel within the U.S. and Canada.

About the employer

Metro Supply Chain Holdings USA Inc is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.