Customer Operations Representative

Job overview

The Customer Operations Representative role is hybrid in Chicago, IL, with four days onsite and one remote day. The schedule is Monday through Friday, 10:00 AM to 7:00 PM, with a one-hour break and some flexibility based on coverage. Compensation is $45,000 per year, with eligibility for monthly incentives based on individual and company performance. The role is part of Redwood Multimodal, supporting Redwood Logistics’ freight technology and logistics services. The representative oversees daily operational workflows for designated accounts and provides customer service throughout freight shipments. By resolving shipment issues, coordinating appointments, maintaining accurate order data and paperwork, and verifying charges, the role helps keep customer freight operations moving and supports accurate invoicing.

What you'll do

• Manage operational workflow for designated accounts
• investigate and correct customer problems and order delays
• schedule freight pickup and delivery appointments
• enter data and build orders in the proprietary TMS
• provide freight status updates to shippers, receivers, customers, and internal teams
• communicate updates to customer and carrier account teams
• verify freight charges and resolve accounting discrepancies before invoicing
• prepare and process order paperwork
• solve customer shipment problems.

What we're looking for

Skills & competencies

customer operations representative

freight operations

customer service

shipment coordination

order entry

transportation management system

freight scheduling

chicago il

hybrid

redwood logistics

monday–friday 10 am–7 pm

$45,000/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Learning and development resources, internal mobility, referral bonus program, employee resource groups, paid time off, floating holidays, volunteer time, paid parental leave, medical, dental, vision, 401(k) match, FSA, transit and dependent-care plans, HSA contribution, disability and life insurance, and additional benefits.

Why this role

Hybrid schedule is four days onsite and one remote, Monday through Friday, 10:00 AM–7:00 PM with a one-hour break. Benefits include learning and development resources, internal mobility, referral bonuses, employee resource groups, paid time off, floating holidays, volunteer time, paid parental leave, medical, dental, vision, 401(k) match, FSA, transit and dependent-care plans, HSA contribution, disability and life insurance, and additional benefits.

About the employer

Redwood Logistics is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.