Service Desk Technician (Level 1)
Employment type
Full-time
Work setting
On-site
Location
Grand Rapids, MI
Schedule
Day shift
Posted
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Job overview
The Service Desk Technician is an onsite role based in Grand Rapids, MI, with compensation not specified. This position supports the GRIT Technologies team by providing first-level technical support. This role exists to handle service requests and maintain technology infrastructure. The technician contributes to the team by documenting incidents, hitting KPIs, and learning technical procedures under the direction of senior staff.
What you'll do
- Provide remote phone support, log incidents in ConnectWise, track time, monitor KPIs, and perform documentation audits.
What we're looking for
- Skills & competencies
- full-timeday shiftgrand rapids migrit technologiesservice deskit supportonsiteno on-callno travelweekend required
- Work arrangement
- Weekend coverage required
Benefits & perks
- Not specified.
Why this role
Entry-level role; eager to learn.
About the employer
GRIT Technologies is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.
Additional details
- Industry sector
- 51
- Industry
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
- Occupation code
- 15-1232.00
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Listing ID: ab80c3a7-05f6-4d42-9623-333cf72e45ab