Customer Service Representative — Call Center

Job overview

The Customer Service Representative is an onsite, full-time call-center role in Grand Rapids, MI; compensation is not specified. Atrium Home Services coordinates customer service with dispatch, trade managers, and field technicians. As a first point of contact, the representative handles calls, scheduling, customer concerns, and follow-ups. Accurate records and coordination across teams help ensure customers receive timely service and support.

What you'll do

• Handle high-volume inbound and outbound calls about scheduling, inquiries, and follow-ups
• explain and enroll customers in the MVP Loyalty Program
• resolve concerns using empathy and problem-solving
• coordinate with dispatch, trade managers, and field technicians
• update records and schedule services across software systems.

What we're looking for

Skills & competencies

customer service representative

grand rapids mi

atrium home services

call center

full-time

monday

thursday

friday

saturday

7:00 a.m.–5:30 p.m.

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training and career development
• health, dental, and vision insurance
• 401(k) with company match
• paid holidays and time off
• advancement opportunities.

Why this role

The stated schedule is Monday, Thursday, Friday, and Saturday, 7:00 a.m.–5:30 p.m.

About the employer

Atrium Home Services is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.