Front Desk Guest Service Representative (GSR) – Part-Time

Job overview

The Front Desk Guest Service Representative (GSR) role is onsite in Knoxville, TN, and is listed as part-time with potential for full-time. Compensation is not specified. The role supports guest service at Embassy Suites by Hilton Knoxville Downtown, operated by Kana Hotel Group. The representative handles guest arrivals and departures, payment procedures, room availability and status, and guest questions or complaints. The position contributes to the hotel’s goal of friendly service and a high-quality guest experience, with flexibility to work evenings, weekends, and holidays.

What you'll do

• Greet guests and perform check-in and check-out
• follow cash and credit card procedures
• check room availability and expected departures
• update housekeeping room status
• balance department activity and cashier shifts
• explain hotel promotions and amenities
• respond to guest inquiries and complaints
• document guest accidents.

What we're looking for

Skills & competencies

front desk

guest service representative

embassy suites

knoxville tn

part-time

hotel guest services

check-in

check-out

cash handling

guest support

hospitality

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, and dental
• 401(k)
• immediate pay through earned wage access
• vacation and sick time
• holiday pay
• bonus opportunities
• brand-specific employee discounts
• disability and life insurance.

Why this role

Part-time role with potential for full-time; the posting calls for flexibility across shifts, including evenings, weekends, and holidays.

About the employer

Embassy Suites by Hilton Knoxville Downtown is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.