Technical Account Executive

Job overview

The Technical Account Executive role is listed in Baton Rouge, LA. Compensation is $90,000–$130,000 per year. The role supports defi SOLUTIONS clients using its SaaS loan origination, servicing, and managed servicing products. The position serves as a technical relationship manager and escalation point, helping clients resolve complex issues, manage technical risks, and improve product adoption. It connects client needs with internal development, product, engineering, IT service management, and sales teams to support client outcomes and satisfaction.

What you'll do

• Provide primary technical escalation support and advise clients on product usage, adoption, and best practices
• manage client escalations and expectations
• translate business needs into use cases and plans
• prioritize development cases and coordinate complex technical problem resolution
• communicate service changes and risks
• prepare executive technical reviews
• create training and knowledge base articles
• coordinate client communications during major incidents and occasional off-hours incidents
• share client feedback with product and engineering teams.

What we're looking for

Skills & competencies

technical account executive

baton rouge la

defi solutions

saas

technical account management

client escalations

customer success

loan origination

incident coordination

$90k–$130k/year

less than 25% travel

client technical reviews

Work arrangement

• Weekend coverage required

Why this role

$90,000–$130,000 per year; requires 8+ years in a customer-facing role and 2+ years of SaaS technical knowledge; travel required less than 25%; occasional off-hours incident coordination.

About the employer

defi AUTO LLC is hiring for this role. Industry: Office Administrative Services. Sector: 56.