Front Desk Agent — Hotel Guest Services

Job overview

The Front Desk Agent role is onsite in Homer, AK. Compensation is not specified. The agent is a first point of contact for guests arriving at Land’s End and supports the hotel’s guest services. The role manages reservations, check-in and check-out, guest questions, and service issues while coordinating with housekeeping and other departments. Accurate cashiering and reservation processing help ensure smooth guest stays and hotel operations.

What you'll do

• Create, revise, and cancel reservations using hotel software
• greet guests
• maintain the money till and perform cashier services
• prepare folios for group and special-event arrivals
• coordinate guest needs with housekeeping and other departments
• post room, restaurant, and tax charges
• contact no-shows and assist with callbacks
• process electronic reservations through Vertical Booking and the hotel website.

What we're looking for

Skills & competencies

front desk agent

hotel guest services

reservations

guest check-in

guest check-out

cashiering

customer service

homer ak

land’s end

hotel operations

Work arrangement

• Weekend coverage required

Why this role

The posting emphasizes customer service, organization, multitasking, computerized accuracy, and teamwork.

About the employer

Land's End Management Corporation is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.