Contact Center Advocate II — Radiology Scheduling

Job overview

The Contact Center Advocate II — Radiology Scheduling role is onsite in Franklin, MI, with a full-time, 40-hour-per-week daytime schedule. Compensation is not specified. The role supports Henry Ford Health’s Radiology Scheduling department within a health system focused on advancing health and improving lives. The advocate serves as a welcoming point of contact for callers and customers, handling multi-channel interactions across services and locations. The role helps provide efficient customer relationship management, anticipate needs, and support a positive experience for patients, physicians, administrators, and other stakeholders.

What you'll do

• Perform Contact Center Advocate I duties on a broader scale
• handle multi-channel contacts
• interact with physicians, administrators, patients, and other stakeholders
• provide customer relationship management and maintain established quality assurance and workforce adherence goals.

What we're looking for

Skills & competencies

contact center advocate ii

radiology scheduling

franklin mi

henry ford health

healthcare contact center

patient support

multi-channel contacts

epic

customer service

full-time

day schedule

Work arrangement

• Weekend coverage required

Why this role

Requires a high school diploma or GED, two years of customer service experience, and EPIC proficiency; an associate degree is preferred.

About the employer

Henry Ford Health is hiring for this role. Industry: All Other Outpatient Care Centers. Sector: 62.