Customer Service Agent — Part-Time

Job overview

The Customer Service Agent — Part-Time role is onsite in Savannah, Georgia. Compensation is $13.21–$16.45 per hour. MCI provides customer experience, business process outsourcing, and cloud technology services through contact center operations. The agent handles inbound inquiries and outbound calls for customer service and sales projects. The role aims to resolve customer issues, document claims accurately, and provide courteous support while following program scripts, policies, and procedures.

What you'll do

• Handle inbound and outbound contacts professionally
• work toward first-call resolution
• research systems and coordinate with departments to resolve issues
• document and process customer claims
• determine suitable customer options
• follow scripts and procedures
• protect confidential information
• escalate issues when needed
• attend training and meetings and meet attendance requirements.

What we're looking for

Skills & competencies

customer service agent

part-time

savannah ga

onsite

inbound calls

outbound calls

customer support

sales projects

call center

first-call resolution

customer claims

$13.21–$16.45 per hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Industry-leading training and advancement opportunities, including supervisor, trainer, and operations management paths.

Why this role

The posting describes training and advancement opportunities, including potential paths to supervisor, trainer, and operations management roles.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.