Customer Service Agent, MSP Airport

Job overview

The Customer Service Agent, MSP Airport role is onsite at MSP Airport in Bloomington, MN, with a PM shift that includes weekends; pay is $18 per hour. EDS Service Solutions supports car rental companies with back-end operations intended to provide customers with a positive rental experience. The agent manages rental and occasional return processes, resolves customer issues, and prepares accurate rental documentation. The role helps customers understand rental terms and charges while supporting efficient service and vehicle readiness.

What you'll do

• Manage rental and occasional return processes according to policies
• resolve customer service issues
• use approved sales and service techniques
• offer optional products to meet customer needs
• prepare rental and return documents
• qualify customers under rental requirements
• provide directions and local information
• review rental terms, charges, and return details
• answer phones
• coordinate customers in queues
• help ensure vehicles are clean and safe.

What we're looking for

Skills & competencies

customer service agent

msp airport

car rental

customer support

rental agreements

vehicle returns

bloomington mn

pm shift

weekend work

$18/hr

eds service solutions

Work arrangement

• Weekend coverage required

Why this role

Airport-based rental customer service role combining rental documentation, customer assistance, and optional product offers.

About the employer

EDS Service Solutions is hiring for this role. Industry: Other Airport Operations. Sector: 48.