Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Cornelius, NC. Pay starts at $14 per hour. Lucky Dog Bark & Brew Lake Norman provides boarding, grooming, and daycare services for pets and their owners. The representative serves as the first point of contact, greeting customers and pets, answering questions, scheduling appointments, and supporting check-in and check-out. The role coordinates with grooming and kennel staff and helps maintain an organized, clean front office.

What you'll do

• Greet customers and pets
• answer calls and emails about services and policies
• schedule appointments and reservations
• assist with check-ins and check-outs
• maintain pet records and contact veterinarians for vaccine information
• communicate pet needs to grooming and kennel staff
• keep the front office clean and organized.

What we're looking for

Skills & competencies

customer service representative

cornelius nc

lucky dog bark & brew lake norman

pet boarding

grooming

daycare

appointment scheduling

front desk

dog care

$14 per hour

employee discounts

medical, vision, dental

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Discounted daycare and boarding for employees’ dogs
• medical, vision, and dental plans and 401(k) for full-time employees.

Why this role

The posting requires flexibility to work evenings, weekends, and holidays as needed; customer service experience is preferred but not required.

About the employer

Lucky Dog Bark & Brew Lake Norman is hiring for this role. Industry: Pet Care (except Veterinary) Services. Sector: 81.