Contact Center Representative

Job overview

The Contact Center Representative role is onsite in Wichita, KS, and pays $13.10–$15.06 per hour. The representative supports inbound and outbound customer service and sales projects for a variety of clients. The role handles customer calls, resolves questions and complaints, documents claims, and identifies opportunities to sell additional products. It contributes to customer support and sales by providing timely, professional service and helping achieve first-call resolution.

What you'll do

• Handle inbound and outbound calls professionally
• resolve customer questions and complaints
• seek upsell opportunities when they arise
• research systems and coordinate with other departments to resolve issues
• document and process claims
• follow scripts, policies, and procedures
• protect confidential information
• escalate issues as needed
• attend training and meetings
• meet attendance and schedule requirements.

What we're looking for

Skills & competencies

contact center representative

wichita ks

mci careers

inbound calls

outbound calls

customer service

customer sales

first-call resolution

upselling

entry-level

onsite

$13.10–$15.06/hr

Work arrangement

• Weekend coverage required

Why this role

Entry-level; prior contact center experience is not required. Advancement opportunities include Supervisor, Trainer, Talent Acquisition, and Operations Management.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.