Customer Service Representative — Market Operations

Job overview

The Customer Service Representative — Market Operations role is onsite in Denver, Colorado, with a Monday–Friday schedule from 8:30 a.m. to 5:30 p.m. Pay is $21.50–$24.00 per hour, depending on related experience, with eligibility for a bonus opportunity. The role supports Rotech Healthcare’s home medical equipment and respiratory therapy services. The representative coordinates patient intake and service across regional locations, verifies insurance coverage, and communicates with patients, caregivers, referral sources, and internal teams. The work helps patients receive needed equipment and supports accurate, timely operations.

What you'll do

• Verify Medicare, Medicaid, and private insurance coverage
• manage new patient setups and service requests across regional locations
• communicate with patients, caregivers, referral sources, and internal teams
• maintain documentation
• lead onboarding and training for new locations
• identify workflow improvements
• provide technical assistance
• and collaborate with sales and operations teams.

What we're looking for

Skills & competencies

customer service representative

market operations

denver co

rotech healthcare

$21.50–$24/hour

monday–friday

8:30 a.m.–5:30 p.m.

patient intake

insurance verification

medical equipment

respiratory therapy

home healthcare

Work arrangement

• Weekend coverage required

Benefits & perks

• Bonus opportunity
• the posting also describes a collaborative environment and opportunities for growth.

Why this role

The posting states a Monday–Friday 8:30 a.m.–5:30 p.m. shift and a bonus opportunity.

About the employer

Rotech Healthcare Inc. is hiring for this role. Industry: Home Health Care Services. Sector: 62.