Cooperator Call Center Team Lead
Compensation
From $28.46 /hr
Employment type
Full-time
Work setting
On-site
Location
New York, NY
Schedule
Day shift
Posted
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Job overview
The Cooperator Call Center Team Lead works onsite in New York, New York. The posting states pay of $28.46 per hour. The role leads call center operations and supports the cooperator experience through team guidance and service-call oversight. The team lead monitors calls, coaches and trains representatives, communicates process updates, and helps maintain coverage across shifts. The role also supports contingency planning and escalates operational issues to management.
What you'll do
- Ensure operations coverage for all shifts
- mentor and develop the team
- monitor service calls for professionalism, accuracy, and policy compliance
- communicate process updates
- conduct training
- assist with contingency plans and escalate issues.
What we're looking for
- Skills & competencies
- call center team leadnew york nyriverbay corporation$28.46/hrcall center operationsteam leadershipcall monitoringtrainingcoachingworkforce managementcustomer serviceshift coverage
- Work arrangement
- Weekend coverage required
About the employer
Riverbay Corporation is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-1011.00
You'll be redirected to the employer's application page.
Listing ID: aa4a1061-9dfc-433a-98d2-e0c712fcecb3