Customer Service Representative

Job overview

The Customer Service Representative role is fully remote; the posting describes the location as remote and does not specify a geographic scope. Compensation is not specified. The role supports customer inquiries involving billing, account management, and image or footage retrieval. The position exists to manage customer requests from intake through resolution, ensure footage requests follow authorization and compliance procedures, and route complex technical issues to the appropriate support teams.

What you'll do

• Respond to customer inquiries about billing, accounts, and image or footage retrieval
• manage cases through resolution using internal systems
• process video-footage requests, including law-enforcement requests, according to authorization and compliance procedures
• coordinate customer actions related to site support needs
• support account maintenance and schedule changes
• address routine concerns and escalate complex technical issues
• document interactions, requests, resolutions, and follow-up.

What we're looking for

Skills & competencies

customer service representative

remote

revive business solutions

customer inquiries

billing support

account management

footage retrieval

case management

compliance procedures

ticketing systems

microsoft office

high school diploma or ged

Work arrangement

• Weekend coverage required

Why this role

The posting specifies a 6–12 month contract and requires a high school diploma or GED and 1–3 years of related experience.

About the employer

Revive Business Solutions is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.