Customer Service Manager — State Farm Agent Team Member

Job overview

The Customer Service Manager — State Farm Agent Team Member role is onsite in Celina, TX. Compensation is $60,000–$80,000 per year. The role supports Eddie Buckley - State Farm Agent in delivering customer experiences that reinforce the agency’s growth. The manager oversees daily customer service operations, develops service policies and procedures, handles escalated complaints, and trains and mentors representatives. The position helps the agency respond to customer needs and coordinate service across its team.

What you'll do

• Oversee the customer service team and daily operations
• develop and implement customer service policies and procedures
• handle escalated customer complaints and issues
• train and mentor customer service representatives.

What we're looking for

Skills & competencies

customer service manager

customer service

team leadership

staff training

complaint resolution

celina tx

state farm agent

full-time

flexible schedule

performance bonus

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonus, flexible schedule, and paid time off.

Why this role

The posting lists a flexible schedule, performance-based bonus, and paid time off.

About the employer

Eddie Buckley - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.