Airline Account Manager

Job overview

Compensation is $35 per hour. The Airline Account Manager role is onsite at Seattle-Tacoma International Airport in Seattle, WA. in the structured listing; the description states a $35.34 hourly rate plus bonus potential. The role supports Pacific Aviation’s airport-handling operations for client airlines. The manager coordinates passenger-service operations, staff, and client relationships while ensuring service-level targets and applicable policies are met. The role contributes to reliable airport service through workforce planning, training, quality oversight, and resolution of operational issues.

What you'll do

• Meet client airline expectations
• liaise with clients, company leadership, employees, vendors, and government agencies
• direct and coordinate passenger-service activities at the airport terminal
• ensure service-level agreement targets and standards are met
• address customer-service issues
• oversee staff schedules, daily operations reports, payroll hours, billing, and monthly schedules
• participate in quality management and corrective actions
• support employee integration, evaluations, and training
• lead fact-finding investigations into workplace or operational incidents
• address audit findings and report discrepancies to the station manager
• complete customer-service and recurrent competency assessments.

What we're looking for

Skills & competencies

airline account manager

seattle wa

pacific aviation

full-time

onsite

$35.34/hr plus bonus potential

airport operations

passenger service

baggage handling

staff scheduling

quality management

rotating shifts

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical benefits
• 401(k) with employer match
• paid time off
• holidays
• bonus potential.

Why this role

Requires 2–3 years of passenger and baggage handling experience and 3+ years in an airline supervisory position; rotating shifts include weekends and holidays.

About the employer

Pacific Aviation is hiring for this role. Industry: Other Airport Operations. Sector: 48.