Customer Service Manager — Medical Diagnostics

Job overview

The Customer Service Manager — Medical Diagnostics role is listed in Orange County, CA, and the posting describes it as work for a leading Greater Orange County area medical diagnostics company. Work arrangement is not specified. The posting states a salary of $75,000–$95,000, depending on experience. The manager will build and lead customer support for clinicians, lab partners, and patients using diagnostic products and services. The role combines hands-on escalation management with building scalable support operations as the company moves from research and development to commercialization. It establishes workflows and service standards, coordinates issue resolution across teams, develops staff and support resources, and uses operating metrics and customer feedback to improve service.

What you'll do

• Implement and improve support workflows
• manage daily support operations, coverage schedules, and peak-volume planning
• handle escalated cases involving orders, sample logistics, results, billing, and product or service issues
• coordinate with Operations, Commercial, and Quality/Regulatory
• recruit, train, coach, and manage representatives
• maintain knowledge resources
• build dashboards and operating metrics
• support account onboarding and training
• report customer feedback and recommend fixes.

What we're looking for

Skills & competencies

customer service manager

medical diagnostics

full-time

orange county ca

biophase solutions

customer support

team leadership

regulated diagnostics

escalation management

quality and regulatory

customer experience

$75k–$95k

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with company match
• eligible for incentive stock options
• paid holidays
• free on-site lunch, snacks, and drinks at headquarters
• employer-paid medical insurance for employees
• education assistance.

Why this role

The role is described as a hands-on builder position supporting a regulated diagnostics environment and the company’s transition to full-scale commercialization.

About the employer

BioPhase Solutions is hiring for this role. Industry: Testing Laboratories and Services. Sector: 54.