Account Manager

Job overview

The Account Manager role is onsite in Attleboro Falls, MA. Compensation is not specified. The account manager oversees delivery of exterior services for a portfolio of client locations and supports client communication and field-team execution. The role helps ensure service partners complete work on time and to client scope, while resolving service, billing, and payment issues. It coordinates information among clients, service partners, field management, and finance teams to maintain reliable service delivery.

What you'll do

• Manage service delivery across an assigned client portfolio
• update customer and service-partner information in Salesforce
• manage client-system workflows and work orders
• train service partners and field teams on technology and app use
• validate service completion
• communicate with clients about service status
• resolve customer concerns
• assist finance and billing with payment issues
• develop training materials
• and coordinate service-partner compliance with insurance and contract administrators.

What we're looking for

Skills & competencies

account manager

full-time

attleboro falls ma

case fms

client portfolio

service delivery

exterior services

salesforce

work orders

field team support

billing coordination

snow events

24/7 availability

Work arrangement

• Weekend coverage required

Why this role

Must be available for all snow events 24/7 and long-duration shifts; extended hours may be required based on seasonal business needs.

About the employer

Case FMS, LLC is hiring for this role. Industry: Other Services to Buildings and Dwellings. Sector: 56.