Guest Experience Specialist — RDU

Job overview

Guest Experience Specialist — RDU is an onsite role in Morrisville, NC. Compensation is not specified. The position supports guest and crew services at Signature Aviation’s private aviation terminal. The specialist coordinates guest-facing services and flight-related requests to create a smooth, welcoming visit. The role contributes to terminal operations by communicating with guests, crews, and internal teams, coordinating amenities and transportation, and following airport security and safety procedures.

What you'll do

• Welcome and escort guests and crews
• coordinate information among guests, terminal teams, departments, and external parties
• process guest purchases and fuel transactions
• arrange concierge services such as hotels, transportation, catering, and customs appointments
• monitor flights and schedule requested services
• maintain guest-area amenities and cleanliness
• assist with luggage and transportation
• follow security protocols
• and maintain accurate records.

What we're looking for

Skills & competencies

guest experience specialist

guest services

private aviation

concierge services

flight coordination

customer service

morrisville nc

signature aviation

airport security

nights, weekends and holidays

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, prescription, dental, and vision insurance, HSA, FSA, life and disability insurance, 401(k), paid time off, paid maternity leave, tuition reimbursement, training and development, and employee assistance program.

Why this role

The posting states that schedules vary and may include nights, weekends, and holidays; work takes place indoors and outdoors near active aircraft and ground equipment.

About the employer

Signature Aviation is hiring for this role. Industry: Other Airport Operations. Sector: 48.