Services Desk Technician I

Job overview

The Services Desk Technician I role is onsite in Houston, TX, with compensation not specified. The position provides frontline technical support to employees at Rimkus, an engineering and technical consulting company.

What you'll do

• Respond to employee support requests by phone, email, chat, and ticketing system
• troubleshoot hardware, software, operating system, printing, and connectivity issues
• support Windows devices and Microsoft 365
• assist with passwords, accounts, permissions, and basic Active Directory tasks
• install and maintain equipment
• document tickets
• escalate complex issues
• support onboarding and offboarding
• maintain asset records and knowledge-base documentation
• assist with IT projects and process improvements.

What we're looking for

Skills & competencies

services desk technician i

houston tx

rimkus

it support

service desk

windows

microsoft 365

active directory

comptia a+

ticketing system

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision
• retirement plan
• life insurance
• paid time off
• family leave
• short- and long-term disability
• training and development.

Why this role

Requires CompTIA A+ certification and two to three years of service desk or similar IT support experience; occasional travel to company offices may be required.

About the employer

Rimkus is hiring for this role. Industry: Engineering Services. Sector: 54.