Hotel Front Desk Agent

Job overview

The Hotel Front Desk Agent role is onsite in Gainesville, FL; compensation is not specified. The position supports guest services at Homewood Suites by Hilton, with the listing describing the McKibbon front desk role and its guest-service principles. The agent welcomes guests, handles check-ins and requests, resolves concerns, and communicates relevant information to hotel departments. The role helps ensure guests receive timely, professional service throughout their stay.

What you'll do

• Welcome guests and respond promptly to needs
• maintain positive guest relations
• resolve complaints
• process check-ins and verify registration information
• handle overbooked or walked guests
• record wake-up calls
• communicate guest information to departments
• resolve room-status discrepancies with housekeeping
• train in food and beverage operations to fill in as needed.

What we're looking for

Skills & competencies

hotel front desk agent

gainesville fl

homewood suites by hilton

full-time

onsite

guest services

hotel check-in

guest relations

complaint resolution

room status coordination

customer service

computer skills

Work arrangement

• Weekend coverage required

Benefits & perks

• Full-time benefits include medical, dental, vision, life, and pet insurance
• short- and long-term disability
• paid time off and holidays
• tuition assistance
• 401(k) matching
• referral program
• training and development
• volunteer opportunities
• hotel rate discounts
• and 24/7 chaplain services.

Why this role

Shifts may include 6 a.m.–2 p.m., 7 a.m.–3 p.m., 2 p.m.–10 p.m., or 3 p.m.–11 p.m.; prior front desk or similar experience is required.

About the employer

Homewood Suites by Hilton is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.