Client Support Desk Analyst — Level 2 Application Support

Job overview

The Client Support Desk Analyst — Level 2 Application Support role is onsite in Little Rock, AR, with an annual salary range of $60,000–$75,000. defi SOLUTIONS provides SaaS loan origination, servicing, and managed servicing solutions to lenders and finance companies.

What you'll do

• Review client configurations and business processes
• analyze, troubleshoot, and resolve complex application issues
• triage cases and set priorities
• identify product-experience improvements
• communicate with internal stakeholders
• advocate for clients by escalating urgent requests
• manage cases to meet service-level agreements
• and support software quality-assurance testing and validation.

What we're looking for

Skills & competencies

client support desk analyst

level 2 application support

little rock ar

defi solutions

$60,000–$75,000/year

saas

loan origination

loan servicing

application troubleshooting

sql

case queue

software qa

client support

Work arrangement

• Weekend coverage required

Why this role

This is a Level 2 technical application support position, not an IT help desk role. The posting requires three to five years of experience in lending, financial services, technology, or SaaS; high-volume case-queue experience; and basic SQL query ability. ServiceNow, loan servicing, and accounting experience are preferred.

About the employer

defi AUTO LLC is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.