Customer Care Manager — State Farm Agent Team Member

Job overview

The Customer Care Manager — State Farm Agent Team Member role is hybrid in Denver, CO, with annual pay of $55,000–$62,000. The agent’s office helps people protect what matters through insurance plans and claim support. The manager oversees day-to-day service operations, coordinates customer interactions and team communication, and tracks service metrics. The role supports responsive customer care and efficient office workflows.

What you'll do

• Manage customer inquiries and daily service activities
• coordinate team communication
• assist with account updates, billing inquiries, and policy reviews
• track service metrics and report progress to the agent
• support community engagement and customer outreach.

What we're looking for

Skills & competencies

customer care manager

denver co

state farm agent

$55,000–$62,000/year

hybrid

customer service

insurance

policy reviews

billing inquiries

team coordination

paid time off

training

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off and training and development.

Why this role

Flexible work-from-home options are available; the role requires obtaining applicable state insurance licenses.

About the employer

Andy Charles - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.