Bilingual Customer Service Team Lead
Compensation
$33 – $38 /yr
Employment type
Full-time
Work setting
On-site
Location
Salem, WI
Schedule
Day shift
Posted
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Job overview
The Bilingual Customer Service Team Lead is an onsite role based in Salem, WI. Compensation is $33–$38 per hour, and this position supports the customer service department at Uline, a leading distributor of shipping and packaging materials. This role exists to coach and develop a team of bilingual representatives, ensuring they provide high-quality, efficient service to customers. The Team Lead monitors interactions, facilitates training, and handles escalated issues to maintain the company's standards for customer satisfaction.
What you'll do
- Coach and develop Bilingual Customer Service Representatives
- review phone and email interactions for quality
- provide performance feedback
- facilitate team meetings
- handle escalated customer issues.
What we're looking for
- Skills & competencies
- full-timeday shiftbilingualcustomer serviceteam leadsalem wiuline$33-$38/hronsiteno travelno on-callweekend required
- Work arrangement
- Weekend coverage required
Benefits & perks
- Health insurance, 401(k) with 6% match, bonus programs, paid time off, tuition assistance.
Why this role
Bilingual (English/Spanish) required; 3+ years customer service experience; 2+ years leadership experience preferred.
About the employer
Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: a9bbb23e-df65-46c5-a536-68a4cd90c70a