Automotive Service Manager — Chrysler Dodge Jeep Ram

Job overview

The Automotive Service Manager — Chrysler Dodge Jeep Ram role is a full-time, onsite position in Washington, MI, with a stated annual salary range of $100,000–$150,000. The role leads the service department at Jim Riehl’s Friendly Chrysler Dodge Jeep Ram of Romeo. The manager oversees service operations, technician productivity, and customer satisfaction while developing the service team. The role supports dealership performance by managing revenue and gross-profit goals, warranty and recall work, shop efficiency, and compliance with safety, environmental, and manufacturer guidelines.

What you'll do

• Oversee service department scheduling, workflow, and technician productivity
• recruit, train, and manage service advisors and technicians
• set and achieve revenue, gross-profit, and customer-satisfaction goals
• ensure warranty and recall work follows Stellantis/FCA standards
• oversee parts ordering, shop efficiency, and equipment upkeep
• resolve customer escalations
• monitor and report performance metrics
• maintain safety, environmental, and manufacturer compliance.

What we're looking for

Skills & competencies

automotive service manager

washington mi

chrysler dodge jeep ram

dealership service

technician leadership

service advisors

fixed operations

customer satisfaction

warranty and recall

$100k–$150k

company car

401(k) match

health insurance

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• paid time off
• wellness resources
• 401(k) and matching
• performance bonus
• company car
• employee discounts.

Why this role

The posting prefers franchised-dealership service management experience and identifies Stellantis/FCA brand experience as preferred.

About the employer

Jim Riehl's Friendly Automotive Group is hiring for this role. Industry: General Automotive Repair. Sector: 81.