Hotel Front Desk Agent

Job overview

The Hotel Front Desk Agent role is onsite in Victor, NY. Compensation is not specified. Indus Hospitality Group’s hotel team aims to provide courteous guest service and memorable experiences. The agent manages front-desk transactions and guest requests throughout the stay, from reservations and check-in to payment and checkout. The role also supports hotel information services and helps maintain welcoming, orderly lobby and breakfast areas.

What you'll do

• Greet, register, and assign rooms
• answer telephone calls
• post charges, calculate bills, collect payments, and make change
• make and confirm reservations
• monitor room availability and block rooms
• program wake-up calls
• handle guest mail and messages
• perform checkout services and shift cash drops
• maintain market stock and coffee area
• provide hotel and local-area information
• help maintain lobby cleanliness and report fixture or equipment deficiencies
• schedule and provide shuttle transportation where applicable
• perform laundry duties as needed
• maintain and clean the continental breakfast area.

What we're looking for

Skills & competencies

hotel front desk agent

victor ny

indus hospitality group

guest services

hotel reservations

check-in and checkout

payment processing

local area information

lobby maintenance

breakfast area

customer service

Work arrangement

• Weekend coverage required

Why this role

The posting lists one to three months of related experience or training and a high school diploma or GED, or an equivalent combination.

About the employer

Indus Hospitality Group, Inc is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.