Service Desk Analyst, Level 1
Employment type
Full-time
Work setting
On-site
Location
Durham, NC
Schedule
Day shift
Posted
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Job overview
The Service Desk Analyst, Level 1 role is onsite in Durham, NC; compensation is not specified. The analyst provides first-level support to clients in the life sciences industry. The role receives and triages support requests, resolves standard operating system and application issues, and tracks tickets through resolution or escalation. It contributes to a responsive client support experience across phone, chat, and email.
What you'll do
- Receive support requests by phone, chat, and email
- triage and create tickets
- monitor and follow up on service desk and email queues
- resolve standard operating system and supported application issues
- provide Level 1 assistance with passwords, printers, file shares, calendars, email, software updates, installations, and user provisioning
- assign tickets for escalation or resolution by related IT groups.
What we're looking for
- Skills & competencies
- service desk analystlevel 1 supportit supportticket triagemicrosoft 365troubleshootingphone chat emaildurham nccreolife sciences clients
- Work arrangement
- Weekend coverage required
Why this role
Requires 1–2 years of support experience and a bachelor's degree; Microsoft 365 experience required; A+ or Network+ preferred; life sciences or healthcare experience and Mac OS support preferred.
About the employer
CREO is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- All Other Professional, Scientific, and Technical Services
- Occupation code
- 15-1232.00
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Listing ID: a995eff7-e2c7-471c-97f1-e5cf58f6b914