Contact Center Representative

Job overview

The Contact Center Representative role is onsite in Plymouth, MI, and pays $19 per hour. The position supports Victors Home Solutions’ contact center and its customer service and appointment-setting work. The representative handles inbound and outbound calls, responds to customer questions, explains basic product and service features, and schedules in-home consultation appointments. The schedule is an eight-hour shift Monday through Friday with rotating weekends, assigned within the center’s operating hours based on business needs.

What you'll do

• Handle inbound and outbound calls to set appointments for in-home consultations
• respond to customer inquiries and concerns
• explain basic product and service features
• perform scanning, filing, and mailing.

What we're looking for

Skills & competencies

contact center representative

customer service

appointment setting

lead generation

inbound calls

outbound calls

plymouth mi

victors home solutions

$19/hr

eight-hour shift

rotating weekends

full-time

Work arrangement

• Weekend coverage required

About the employer

Victors Home Solutions is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.