Service Desk Analyst
Employment type
Full-time
Work setting
On-site
Location
Dearborn Heights, MI
Schedule
Day shift
Posted
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Job overview
The Service Desk Analyst role is hybrid in Detroit, MI. Compensation is not specified. The analyst supports the IT Service Desk and its user community. The role documents and helps resolve service requests received by phone, email, and online, coordinating assignments with appropriate IT staff to support timely and effective resolution. The posting notes use of CA Service Desk, Microsoft desktop operating systems, Microsoft Office, and Adobe Acrobat, with a planned migration to ServiceNow in 2025.
What you'll do
- Assist users with documenting and resolving IT service requests received by phone, email, and online
- coordinate request assignments with appropriate IT staff
- support service desk responsibilities as required.
What we're looking for
- Skills & competencies
- service desk analysthybriddetroit miit supportservice requestsca service deskmicrosoft desktop osmicrosoft officeadobe acrobatservicenowitil preferred
- Work arrangement
- Weekend coverage required
Why this role
ITIL certification is preferred. The posting requires three or more years of experience and notes a planned migration to ServiceNow in 2025.
About the employer
Global Information Technology is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Systems Design Services
- Occupation code
- 15-1232.00
You'll be redirected to the employer's application page.
Listing ID: a9417aff-fa0a-4939-91e4-6fe56ad522e0