Bilingual Member Support Lead

Job overview

The Bilingual Member Support Lead is an onsite role in Carrollton, TX. Compensation is $56,000–$70,000 per year, with actual pay varying by location, level, knowledge, skills, and experience. The role supports SmithRx’s effort to improve pharmacy benefit management through technology, cost-saving tools, and customer service. This supervisor leads call center agents and supports daily performance and member service. Through coaching, performance monitoring, escalation support, and occasional direct member calls or chats during peak volume, the role helps the team deliver consistent, high-quality experiences.

What you'll do

• Manage and oversee call center agents
• coach agents weekly
• answer agent questions and escalations
• execute daily performance deliverables
• monitor agent interactions for quality
• track attendance
• assist with onboarding
• and take member calls or chats during peak volume.

What we're looking for

Skills & competencies

bilingual member support

call center leadership

spanish

customer service

agent coaching

performance metrics

member experience

carrollton tx

smithrx

medical benefits

dental benefits

vision benefits

401(k)

paid parental leave

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, pharmacy, dental, vision, life and AD&D insurance
• flexible spending benefits
• 401(k)
• short- and long-term disability
• discretionary paid time off
• company holidays
• wellness and commuter benefits
• paid parental leave
• employee assistance program
• and professional development.

Why this role

Spanish-English bilingual skills are required; the role combines team supervision with direct member support during peak periods.

About the employer

SmithRx is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.