Customer Service Specialist | Hybrid

Job overview

The Customer Service Specialist role is hybrid in Saint Paul, MN, and pays $26–$29 per hour. Addison Group is hiring for a client in the industrial and manufacturing sector. The role manages customer inquiries and orders while maintaining accurate records and supporting sales. It helps ensure timely order processing, resolve customer concerns, and provide product guidance through coordination with customers and internal teams.

What you'll do

• Manage order entry from start to finish
• communicate order status and resolve inquiries with customers and internal teams
• investigate and document returns and customer concerns
• maintain customer data in the CRM
• monitor pricing and generate reports
• document standard price adjustments
• support sales and marketing initiatives, lead generation, bid preparation, and sales strategies
• stay informed about product specifications.

What we're looking for

Skills & competencies

customer service specialist

hybrid

order management

customer support

crm

returns

pricing

sales support

saint paul mn

addison group

$26–$29/hr

industrial and manufacturing

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and 401(k) eligibility
• hybrid work flexibility and potential overtime are also noted.

Why this role

The posting offers hybrid work flexibility and lists pay of $26–$29 per hour.

About the employer

Addison Group is hiring for this role. Industry: Employment Placement Agencies. Sector: 56.