Lead Implementation and Services Operations — Guadalajara

Job overview

The Lead Implementation and Services Operations role is onsite in Guadalajara, Mexico, five days per week; compensation is not specified. Paylocity provides cloud-based human resources and payroll software solutions. The lead manages operations for an assigned team and supports service quality and team performance.

What you'll do

• Supervise daily team operations and delegate work
• train, coach, and develop team members
• communicate expectations and updates
• provide managers with performance input
• develop improvement plans
• resolve escalated customer and internal issues
• document processes
• recommend system enhancements
• track team metrics and KPIs.

What we're looking for

Skills & competencies

implementation operations

services operations

team leadership

coaching

training

process improvement

customer escalations

kpis

paylocity

guadalajara mexico

in-office

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, life, and disability coverage
• 401(k) match
• career development and other employee and family perks.

Why this role

The posting specifies a 100% in-office role in Guadalajara, Mexico; remote and hybrid work are unavailable.

About the employer

Paylocity is hiring for this role. Industry: Software Publishers. Sector: 51.