Store Operations Manager

Job overview

The Store Operations Manager role is onsite at the FAO Schwarz flagship at 30 Rockefeller Plaza in New York, NY. Compensation is not specified. The role supports the flagship’s operations so the store can deliver an extraordinary guest experience. The manager leads back-of-house, front-of-house operations, and visual merchandising functions; sets operational strategy and standards; develops managers; and oversees budgets, labor, facilities, safety, and loss prevention. The role also partners with the Store Manager and senior leadership to improve operational performance and prepare for launches, events, and peak periods.

What you'll do

• Set operational strategy and processes
• lead and develop managers
• oversee hiring and succession planning
• manage budgets, cash controls, labor strategy, facilities, safety, and loss prevention
• prepare for peak periods and launches
• track operational metrics
• partner with the Store Manager, building management, vendors, and service partners.

What we're looking for

Skills & competencies

store operations manager

flagship retail

retail operations

team leadership

back of house

front of house operations

visual merchandising

loss prevention

30 rockefeller plaza

new york ny

fao schwarz

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• employee discounts
• pre-tax commuter benefits
• 401(k) with match
• paid vacation and company holidays
• paid and unpaid sick time
• discretionary annual bonus.

Why this role

The role leads multiple support functions at the FAO Schwarz flagship and is aligned with the company’s M5 career framework.

About the employer

FAO Schwarz is hiring for this role. Industry: All Other General Merchandise Retailers. Sector: 45.