Collections Representative, Toll Operations

Job overview

The Collections Representative, Toll Operations role is onsite at the Parkersburg Memorial Bridge facilities in Parkersburg, WV. The stated pay range is $13.50–$15 per hour. MCI provides customer experience and business process outsourcing services, and this role supports toll operations at the bridge facility. The representative assists walk-up customers with account setup, payments, questions, and concerns, while also handling customer service calls and end-of-shift balancing. The role contributes to toll operations by resolving customer issues and supporting a positive customer experience.

What you'll do

• Assist customers with new account setup, questions, and concerns
• process payments using toll operations systems
• handle in-person inquiries and complaints
• assist with incoming customer service calls
• complete end-of-day or shift deposits and balancing reports
• collaborate with customer service professionals.

What we're looking for

Skills & competencies

collections representative

toll operations

customer service

account setup

payment processing

cash handling

data entry

parkersburg wv

mci careers

$13.50–$15/hr

entry-level

training provided

Work arrangement

• Weekend coverage required

Benefits & perks

• Training and learning and development opportunities.

Why this role

The posting describes an entry-level position and provides training. Requirements include a high school diploma or equivalent, computer data-entry experience, and computerized cash-handling experience; shifts will likely include weekends.

About the employer

MCI Careers is hiring for this role. Industry: Private Mail Centers. Sector: 56.