Customer Success Manager — Strategic Accounts

Job overview

The Customer Success Manager — Strategic Accounts role is onsite at FRONTSTEPS’ Denver, CO headquarters. Compensation is $70,000–$85,000 per year, with variable performance compensation tied to retention results. FRONTSTEPS provides software used by homeowners association and community management companies to run their businesses. The manager owns a portfolio of 25–35 strategic accounts, helping customers adopt the software, realize value, navigate escalations, and prepare for product changes. The role supports retention, customer satisfaction, product adoption, and qualified expansion opportunities.

What you'll do

• Manage 25–35 mid-market and enterprise accounts
• conduct monthly strategic meetings
• monitor usage and health scores
• support feature adoption
• communicate roadmap updates
• own escalations
• identify expansion opportunities and refer them to Sales
• guide new customers through go-live
• use internal AI tools
• maintain Salesforce records.

What we're looking for

Skills & competencies

customer success manager

strategic accounts

customer retention

software adoption

account management

salesforce

ai tools

denver co

frontsteps

full-time

onsite

$70k–$85k

variable performance compensation

Work arrangement

• Weekend coverage required

Benefits & perks

• Covered monthly onsite parking, medical, dental, and vision coverage, life insurance, disability coverage, FSA/HSA, 401(k) match, PTO, sick time, and 10 paid company holidays.

Why this role

The posting requires one to three years of customer success experience, retention results, daily AI use, and full-time onsite work at the Denver headquarters.

About the employer

FRONTSTEPS is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.