Senior Director, Retrieval Operations (Call Center & Workforce Operations)

Job overview

The Senior Director, Retrieval Operations (Call Center & Workforce Operations) role is onsite in Dallas, TX. Compensation is $181,300–$200,000 in estimated total cash compensation. Datavant is a healthcare data collaboration platform focused on making health data secure, accessible, and actionable. The senior director sets strategy for provider outreach, call center operations, workforce management, and capacity planning across payer retrieval operations. The role leads teams and global partners, improves performance and cost management, and works with Product and Engineering to expand effective automation and AI-enabled workflows.

What you'll do

• Develop call center and workforce strategy
• lead onshore and global provider outreach performance
• set outreach strategy across agent-led, AI-enabled, and other channels
• lead transformation with Product and Engineering
• manage adoption of tools and workflows
• develop call center and workforce leaders
• forecast demand and capacity
• establish planning standards and performance measures
• oversee outsourcing partnerships, budgets, vendor spend, and cost-to-serve
• advise executives and cross-functional partners
• lead organizational change.

What we're looking for

Skills & competencies

senior director

retrieval operations

call center

workforce operations

dallas tx

datavant

healthcare data

capacity planning

global operations

ai-enabled workflows

travel up to 20%

$181,300–$200,000 total cash

Work arrangement

• Weekend coverage required

Why this role

The role requires at least 10 years of relevant progressive experience, seven years of people leadership, and experience overseeing large-scale onshore and offshore operations or global outsourcing partnerships. Travel up to 20%, including international travel, is required. The posting says employment sponsorship is not available.

About the employer

Datavant is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.