Customer Service Representative – State Farm Agent Team Member

Job overview

The Customer Service Representative – State Farm Agent Team Member role is onsite in Albuquerque, NM. Compensation is $40,000 to $50,000 per year. The agency emphasizes helping customers understand their coverage and building lasting relationships. The representative supports the agency’s customer experience by answering policy questions, assisting with policy updates, processing claims, and maintaining accurate interaction records. The work helps customers navigate their insurance needs while supporting the agency’s growth and service goals.

What you'll do

• Answer customer inquiries and provide policy information
• assist customers with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

state farm agent team member

albuquerque nm

kathlein guinn state farm agent

insurance

policy information

policy updates

claims processing

customer records

customer relationships

$40k-$50k per year

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• License reimbursement
• performance bonus
• paid time off
• paid holidays
• training and development
• advancement opportunities.

Why this role

The agency describes a people-first culture, paid holidays, a signing bonus that includes licensing reimbursement, and potential internal growth for driven, sales-minded candidates.

About the employer

Kathlein Guinn - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.