Customer Success Manager
Compensation
$75k – $100k /yr
Employment type
Full-time
Work setting
On-site
Location
Rockford, IL
Schedule
Day shift
Posted
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Job overview
The Customer Success Manager at Cleo is a remote role based in Rockford, IL, with a salary range of $75,000 to $100,000 per year. This position manages a portfolio of 30+ accounts, ensuring customer retention and expansion. This role exists to drive value realization and long-term loyalty for Cleo's platform. The manager contributes to the company's goals by connecting platform capabilities to business outcomes, identifying upsell opportunities, and executing mitigation strategies to protect revenue.
What you'll do
- Manage account lifecycle
- conduct QBRs
- build customer relationships
- monitor health indicators
- identify upsell opportunities
- collaborate with cross-functional teams.
What we're looking for
- Skills & competencies
- full-timeday shiftrockford ilcleocustomer successsaasremoteenterprise software$75k-$100kaccount management
- Work arrangement
- Weekend coverage required
Benefits & perks
- Healthcare, dental, vision, flexible PTO, 401k match, FSA/HSA, paid parental leave.
Why this role
Requires 5+ years of experience in SaaS/Enterprise Software and industry fluency in core verticals.
About the employer
Cleo is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Marketing Consulting Services
- Occupation code
- 11-1021.00
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Listing ID: a89292fe-87dc-4ed8-9b29-5dbf1f10efc7