Customer Care Manager

Job overview

The Customer Care Manager role is onsite in Kansas City, MO. Compensation is not specified. Watchmen Security Services is seeking a leader to build and lead a customer care team that delivers exceptional service. The role owns the customer experience and develops a team that follows through on commitments, resolves escalated issues, and acts with urgency. It contributes to customer loyalty and team performance through coaching, accountability, hiring, and monitoring customer care metrics.

What you'll do

• Lead, coach, and develop the Customer Care team
• set expectations and hold the team accountable
• ensure customer commitments are completed
• handle escalated customer situations and drive issues to resolution
• conduct one-on-ones and performance conversations
• monitor customer care KPIs
• hire and develop team members
• advocate for customers across the company.

What we're looking for

Skills & competencies

customer care manager

customer experience

team leadership

coaching

customer advocacy

escalation management

kpi monitoring

hiring

kansas city mo

watchmen security services

fast-paced environment

Work arrangement

• Weekend coverage required

Why this role

The posting emphasizes a fast-moving, entrepreneurial small-business environment and a high level of ownership and accountability.

About the employer

Watchmen Security Services is hiring for this role. Industry: Security Guards and Patrol Services. Sector: 56.