Customer Service Representative

Job overview

The Customer Service Representative role is onsite at Viaero Wireless’s call center in Fort Morgan, CO. Pay is $16–$18 per hour. The Customer Care team handles customer questions about cellular service and supports customer retention. The representative works to resolve customer issues in one call by explaining plans and services, addressing billing questions, and handling requests. Customer feedback also helps management identify ways to improve service and efficiency.

What you'll do

• Handle inbound calls about cellular service
• explain and change rate plans, features, services, promotions, and usage
• assist with billing questions and issues
• add or change customer products, plans, features, or services
• handle customer concerns and general information requests
• provide feedback to management about service and efficiency.

What we're looking for

Skills & competencies

customer service representative

fort morgan co

viaero wireless

call center

cellular service

inbound calls

billing support

customer retention

rotating on-call

$16–$18/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, and dental insurance
• short-term disability
• life insurance
• free phone service
• tuition reimbursement
• 401(k) with company match
• vacation, sick leave, and holiday pay.

Why this role

Shifts are assigned through quarterly shift bids; on-call and Saturday shifts rotate. Customer service or sales experience is desirable, but the employer will train the right candidate.

About the employer

Viaero Wireless is hiring for this role. Industry: Wireless Telecommunications Carriers (except Satellite). Sector: 51.