Front Desk Agent

Job overview

The Front Desk Agent role is onsite in San Antonio, TX; compensation is not specified. The role supports the hotel’s Rooms department and serves as the first point of contact for guests. The agent helps ensure smooth front desk operations and a welcoming guest experience by managing arrivals, departures, reservations, and inquiries. The role coordinates with housekeeping and other departments and maintains accurate records and front desk standards.

What you'll do

• Greet guests
• process check-ins, check-outs, and room assignments
• handle guest requests, complaints, and inquiries
• manage calls, reservations, and room availability
• maintain records and perform basic cashiering
• coordinate with housekeeping and other departments
• uphold safety, security, and cleanliness standards
• communicate hotel services and amenities
• share shift-change information
• drive the hotel van within a two-mile radius if applicable.

What we're looking for

Skills & competencies

front desk agent

san antonio tx

estancia del norte

hotel

guest services

check-in and check-out

reservations

room assignments

cashiering

guest inquiries

front office

housekeeping coordination

Work arrangement

• Weekend coverage required

Why this role

The hotel van duty applies if applicable; a valid driver’s license is required if driving the shuttle.

About the employer

Estancia Del Norte is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.