Service Manager

Job overview

The Service Manager role is onsite in New York, NY, within the Field Support department. Compensation is not specified. Crane Payment Innovations provides payment technology and services supporting transactions across retail, gaming, vending, and parking environments. The manager leads field service operations to improve customer satisfaction and service performance. The role develops and supports service technicians, monitors operational metrics, improves processes, manages escalations, and coordinates with support and sales teams to deliver timely service.

What you'll do

• Promote customer satisfaction and collaborate with support and sales teams
• monitor response time, bounce rate, technician utilization, customer satisfaction, and service-level attainment
• recruit, hire, manage, train, and mentor service technicians
• ensure compliance with safety, quality, and regulatory standards
• improve service processes and implement technologies and best practices
• manage budgets, forecasts, cost control, staffing, and workforce planning
• resolve customer service escalations and coordinate with cross-functional teams.

What we're looking for

Skills & competencies

service manager

field service

technician management

customer satisfaction

service operations

payment technology

process improvement

new york ny

crane payment innovations

sap

salesforce field service lightning

qlik

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• 401(k) with employer match
• paid time off
• flexible work environments
• life insurance and disability benefits
• career growth plans
• community involvement and volunteering events.

Why this role

Leads service operations for Cummins Allison and Crane Payment Innovations customers, with responsibility for technician development and service performance.

About the employer

Crane Payment Innovations is hiring for this role. Industry: Other Measuring and Controlling Device Manufacturing. Sector: 33.