IT Services Senior Engineer & Support Escalation
Compensation
$70k – $90k /yr
Employment type
Full-time
Work setting
On-site
Location
Saint Louis, MO
Schedule
Day shift
Posted
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Job overview
The IT Services Senior Engineer & Support Escalation role is onsite in Saint Louis, MO, with a Monday–Friday schedule from 8 a.m. to 5 p.m. The stated salary is $70,000–$90,000 per year. Acumen Consulting’s mission is to help businesses achieve their goals through technology.
What you'll do
- Diagnose and resolve advanced systems, hardware, and software issues
- provide expert support to Level 1 and Level 2 technicians
- collaborate on system performance improvements
- lead root-cause analysis
- document procedures and resolutions
- train junior technicians
- and participate in an on-call rotation for high-priority incidents.
What we're looking for
- Skills & competencies
- it services senior engineersupport escalationlevel 3 supportnetworkingwindows and linuxm365saint louis moacumen consulting$70k–$90k/yearmonday–friday8 a.m.–5 p.m.on-call rotationmedical dental visionpaid time off
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, vision, short- and long-term disability, life and supplemental insurance, paid time off, paid holidays, HSA, dependent care FSA, EAP, mileage reimbursement, job training, and social events.
Why this role
The role combines senior technical troubleshooting with escalation support, systems design, and mentoring.
About the employer
Acumen Consulting is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Facilities Management Services
- Occupation code
- 15-1232.00
You'll be redirected to the employer's application page.
Listing ID: a85d6135-9a34-4a56-9f37-ae6dadcb6315