Senior Customer Support Representative

Job overview

Senior Customer Support Representative is listed as an onsite, full-time role in Fremont, CA, with pay of $27–$35 per hour. The description identifies San Jose, CA as the work location and describes a customer-support role serving manufacturing accounts. The role owns designated customer accounts and coordinates order administration, billing, delivery updates, and issue resolution across internal teams to keep customer requirements and production timelines aligned.

What you'll do

• Serve as primary contact for designated accounts
• process and maintain purchase and sales orders in ERP/MRP systems
• prepare and resolve customer invoices
• coordinate with production planning, engineering, quality, purchasing, shipping, and sales
• track orders and communicate status and delivery changes
• handle escalations and order adjustments
• monitor forecasts
• maintain account records and customer portals.

What we're looking for

Skills & competencies

senior customer support representative

full-time

fremont ca

aviso

manufacturing accounts

account management

order administration

erp/mrp

customer invoicing

order fulfillment

$27–$35/hr

Work arrangement

• Weekend coverage required

Why this role

Senior individual-contributor role focused on end-to-end account ownership in a manufacturing environment; Spanish-English bilingual proficiency is a plus.

About the employer

Aviso, LLC is hiring for this role. Industry: Machine Shops. Sector: 33.