Customer Engagement Specialist

Job overview

The Customer Engagement Specialist is an onsite role based in Charlotte, NC, with an earning potential of $20–$30 per hour including commission. This position supports the Brothers Heating, Cooling, and Plumbing team, which provides residential HVAC, plumbing, and electrical services to improve home comfort and efficiency. The role is focused on driving business growth by engaging with retail shoppers to identify their home service needs. By effectively communicating the value of company solutions and scheduling consultations, the Specialist plays a vital role in connecting homeowners with the professional services they require.

What you'll do

• Engage with retail shoppers to introduce heating, cooling, and home comfort solutions.
• Act as a brand ambassador to educate customers on services.
• Generate leads and schedule free in-home consultations.
• Enter customer information and book appointments for specialists.
• Represent the company with a professional and positive in-store presence.

What we're looking for

Skills & competencies

full-time

day shift

charlotte nc

retail

sales

lead generation

customer engagement

weekly pay

paid training

no degree required

$20-$30/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Weekly pay, uncapped commission, paid training, and career advancement opportunities.

Why this role

Uncapped commission, paid training, and career path into HVAC Sales Advisor roles.

About the employer

Brothers Heating, Cooling, Plumbing is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.