Technical Support - Tier 1

Job overview

The Technical Support - Tier 1 role is an onsite position located in Irving, TX. Compensation is not specified for this role, which supports the technical support team at Sena Technologies Inc. This role serves as the first point of contact for customers experiencing technical issues with Sena products. The technician is responsible for diagnosing and resolving software and system-related problems, ensuring high levels of customer satisfaction through clear communication and effective troubleshooting.

What you'll do

• Provide phone/email/chat support
• diagnose and resolve technical issues
• document interactions
• escalate complex problems
• assist with system testing.

What we're looking for

Skills & competencies

full-time

day shift

irving tx

sena technologies

tech support

helpdesk

onsite

customer service

troubleshooting

networking

Work arrangement

• Weekend coverage required

Benefits & perks

• Not specified

Why this role

Global leader in communication systems; focus on adventure technology; fast-paced environment.

About the employer

Sena Technologies Inc is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.