Aquatics Technical Support Specialist II

Job overview

The Aquatics Technical Support Specialist II role is fully remote from anywhere in the United States and pays $22–$29 per hour. The position supports VivoAquatics’ Customer Support department, which aims to provide strong customer support throughout sales and after-sales processes. The specialist responds to customer inquiries, guides users through product features and troubleshooting, and handles escalated calls. The role also supports client onboarding, analyzes and reports product malfunctions, maintains customer records, follows up on resolutions, and coordinates with account management and channel partners to improve service quality.

What you'll do

• Respond to customer inquiries by phone, email, or chat
• guide clients through product features and basic-to-intermediate troubleshooting
• handle escalated calls
• onboard clients in VivoPoint
• analyze and report product malfunctions
• maintain customer information and analyze client data
• follow up to confirm issue resolution
• share feature requests and workarounds
• coordinate with account management and channel partners on client satisfaction, repairs, and warranty work.

What we're looking for

Skills & competencies

aquatics technical support

customer support

vivoaquatics

remote

united states

vivopoint

client onboarding

troubleshooting

help desk

pool industry

$22–$29/hr

Work arrangement

• Weekend coverage required

Why this role

Fully remote from anywhere in the United States; weekend and holiday work may be required; CPO license must be obtained within the first 30 days; pool industry experience required.

About the employer

VivoAquatics is hiring for this role. Industry: All Other Miscellaneous Ambulatory Health Care Services. Sector: 62.