Customer Service Representative — State Farm Agent Team Member

Job overview

The Customer Service Representative role is onsite in Altoona, IA, with compensation of $22–$28 per hour. The role supports Tim Forbes State Farm’s insurance agency and its community members. The representative helps customers understand and manage their policies by answering inquiries, assisting with policy changes, processing claims, and maintaining accurate interaction records. This work supports customer experience and the agency’s growth.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

state farm agent team member

altoona ia

tim forbes state farm

insurance

policy information

policy changes

claims processing

customer service

$22–$28/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance
• paid time off
• profit sharing
• 401(k)
• 401(k) matching.

Why this role

Health insurance, paid time off, profit sharing, 401(k), and 401(k) matching are listed.

About the employer

Tim Forbes - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.